Shipping and Refund Policy

NON-REFUNDABLE ITEMS:

All sales of sculpture candles (including the hybrid “Still Life” line) are final. Due to these candles’ delicate nature, we would like to avoid overhandling and refrain from shipping them back-and-forth. That said, if your candle arrives damaged or broken, please email us and attach a photo of the damage. We will gladly send you a replacement.

Other non-refundable items include: used items, gift cards, sale items, custom orders, and any item listed as non-refundable/ final sale.

HOW TO PROCESS A REFUND/EXCHANGE:

We’re sorry you didn’t love your order :(

Please contact hello.vitallittleplans@gmail.com with your order number and the product(s) you would like to return/exchange.

Once we have received and inspected your return items along with a receipt or proof of purchase, we will send an email to notify you that the item(s) have been received and whether they qualify for refund. If approved, a refund will be processed and a credit will be applied to your original method of payment. Please note the funds may take a few business days to officially show up in your account.

Shipping costs are non-refundable.

Processing Time:

Orders are generally processed within 1-3 business days, unless otherwise noted in the product’s description.

Please note at times (e.g. the holiday season) we may be experiencing higher order volumes and shipments may be delayed. We will do our best to ensure these delays are kept to a minimum. If shipment delays are expected to be significant, we will post an update on our website and social media.

Shipping Rates & Delivery Time:

Shipping costs are calculated at checkout. While the estimated delivery window is between 3-5 business days, please note that delivery delays can occur and are out of our control once your order has been dropped off at the post office.

Shipment Confirmation:

You will receive an email confirmation with a tracking number once your order has been shipped. Please allow up to 24 hours for the tracking number to become active.